What is public engagement?

Spectrum

IAP2 Spectrum of Public Participation -- covers details of how to inform, consult, involve, collaborate and empower the public in participation strategies.

"Digital" Engagement

Graphic depicting the various types of digital engagement and their differences

Types of Digital Engagement by Sophia Robison (Social Pinpoint)

Let's Make a Page!

    Now, let's dive into Social Pinpoint. We will cover, in order, how to do each of the following. The recording of this session will be uploaded below for your reference at any later date. You will also find links here to pages on the Knowledge Center (the Social Pinpoint self-help desk!) for further details on how to accomplish each of these learning objectives and dive in further as you have time and interest.

    1. Log in
    2. Navigate the user interface (tool bar, dashboard, sitemap)
    3. Create a project page - project title "LAST NAME, ORGANIZATION Explore"
    4. Add an image and image management
    5. Add content and engagement tools:
    6. Use the clipboard (navigate to: "Copy and paste content tools" and "Copy and paste feedback tools" to learn more)
    7. Explore page settings, manage content (versions, mobile preview, etc.)
    8. Understand the differences between save, publish, and scheduled publish

Page Settings

Provide a succinct overview of the project. The language in the page settings description will be the preview that loads when the URL is shared or searched.


NOTE: once you launch a page, if you had originally put filler text in for the description, you'll need to update both in the header block AND page settings, it won't automatically update both when you change one of them.

You can decide among your organization how you want to categorize projects across these three status options.

  • Open
  • Active
  • Closed

For customers with portal landing pages, you are certainly not beholden to this wording externally. Feel free to update the block headers on your portal landing page to reflect different wording for each status, such as "looking for feedback" and "in progress" instead of "open" and "active". Up to you!

Public:

  • Once published, a public page is accessible to anyone.
  • If you wanted the page to stay quasi-hidden, you could check "do not include in project list" so that someone would not stumble upon it on the main landing page, but it would still be publicly accessible.

Private:

  • Won't appear on the public list or in any internet searches
  • Available to anyone with an account who is given access to the page
  • Considering using private pages for advisory committees, internal staff engagement, or even with Council members--maybe this can be there they ask questions or get project updates?
  • Right/Left Sidebar: the entire page is divided with a 2/3 section and a 1/3 sidebar. Probably 75% of Social Pinpoint sites utilize the right sidebar (will you be my hero and use a left sidebar?!), and for good reason--it's a great way to display different types of content at once for those on a computer. On left sidebar designs, the sidebar content goes FIRST. On right sidebar designs, all of the sidebar content gets bumped to the bottom of the page on smaller devices, so be sure not to put any super important information there unless you're okay with it being bumped if someone is viewing on their phone.
  • Right/Left Sidebar Feature: these design options have four alternating sections: two sidebar sections and two full page sections. This is such a dynamic layout, as you can keep the top of the page looking like a standard page with sidebar information, but then utilize full page spreads further down if you have large content or want an engagement activity to be fully expanded (such as the social map). The sidebar content only gets bumped down to the bottom of its specific section not all the way to the bottom of the page.
  • Full: Do you have one or two large pieces of content (site diagram, hotspot, etc.)that you want to be fully expanded? If you'll be doing a Social Map, having it as a full page activity is always nice.
  • Narrow: great mobile-friendly option for a subpage with just one engagement activity or a small amount of content. This is the default for project subpages.
  • Story: this format alternates between narrow and full page formats. Meant to encourage vertical scrolling as someone works through a story of a project. Great way to share a process and how input shaped decision-making.

NOTE: Be careful when changing page design layouts once you have built the page out--just be sure no content gets lost in the shuffle (it's just a matter of dragging things over if you'll be eliminating sidebars, etc.)

If your multi-project platform is using Locations to filter projects, you can tag the appropriate one for your project.

If your multi-project platform is utilizing categories (mobility, environmental, etc.) to filter projects, you can check as many as you think relate to the project.

Building out Teams within your site can help with a few things:

  • Managing workflow
  • Customizing access and permissions
  • Filtering reporting

If you plan to use a Project Map, the project pages will need to be geolocated. You can use points, lines, or polygons to mark the location of a project page.

This is available but we want folks to receive training first (which you are doing right now!) so it needs to be "turned on". Contact your CSM or Helpdesk to do so.

  • Enable Translation
    • If you have also procured Localize translation services, checking this will enable translation of page content.
  • Remove from Project List
    • Consider this for a project you're publishing but not quite promoting yet, or something like development application pages that you don't want clogging your landing page.
  • Enable Project Follow
    • For site admins, this will allow for people to "follow" a project if they create an account with the platform.

Page Element Tools

screenshot of Fort Wayne, Indiana's Northwest 2035 Neighborhood Plan project page

Week One Exercise

Recording